*For inquiries after purchasing a product,
it is helpful to click 'Purchase details' from your order history and provide the inquiry number.
*Bonus codes are provided during the period announced in Bonus Code distribution.
*Please use the Bonus code according to the application method announced for each event.
*For postal delivery, it is generally shipped after the application deadline of the event.
*For products such as CDs, the package may have been opened to retrieve the Bonus code,
and even if it is unopened, the Bonus code inside may be different from the one provided to the customer.